Acceptable Use Policy - Storage Solutions Group

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Testimonials

This Makes All The Sense In The World
"We are a Community Bank and are required to constantly test our systems. Our test restores took less than ½ hour to complete. I use a stopwatch to time the process. Tape would have taken over an hour just to restore. This makes all the sense in the world." - Cathy H., Wyoming

Storage Solutions Did A Full Data Restore Faster Than I Could Have.....
"I had a customer in property management and development. They had a RAID 5 storage device that had a drive go bad. They called the manufacturer who sent out a local rep because the machine was still under warranty. He crashed the whole device and lost all of the client’s data. Storage Solutions did a full data restore in about 3 hours, faster than I could have done it from tape; especially if the tape was off site." - Ernie Rader, Valley Network Engineers, California

We Didn’t Have To Go Through The Challenges Of Restoring The Entire Exchange Database.
"We have a customer who is using the Exchange agent with the file agent for backing up an email server. When my customer had a legal issue with an employee and we needed to store a history of the employee’s emails, we were able to do a restore for just that specific mailbox. We didn’t have to go through the challenges of restoring the entire Exchange Database. Storage Solutions Group saved us a ton of time and gave us only what we needed." - Alex R., Lawrence KS

For The Small To Medium Sized Business This Is A No Brainer !
"For the small to medium sized business this is a no brainer. Knowing there is a professional taking care of my backups gives me peace of mind." - Ryan Maxwell, Service Mark, Lee’s Summit MO

Data Archiving Is Simple
"Data archiving is simple to setup and a very cost effective solution to keep our customer in compliance." - Kevin S. Network Computing Solutions, Topeka KS

First Rate Customer Service...
“ First rate customer service. When we call, we always get an answer” - Dave Hernandez, Olathe Public Library, Olathe KS

We Use Storage Solutions Group Managed OffSite Backup To Provide Our Customers An OffSite Backup Alternative To Tape.
"Our Company uses Storage Solutions Group Managed OffSite Backup to provide our customers an off-site backup alternative to tape. The remote backup solution adds another level of confidence that data is being protected and is available when a restore is necessary." – Scott Karloff, Ex-Cel Solutions

Storage Solutions Group Provided Us With The Necessary Back-up Information That Got Us Up And Running In Very Little Time
"We recently had a network failure that caused a loss and corruption of several files in several directories. Storage Solutions Group provided us with the necessary back-up information that got us up and running in very little time. With out the information from Storage Solutions Group we would have spent countless hours finding and replacing several kinds of files." - Marc Behrens, Designer, Design Basics, Inc.

Storage Solutions Group Has Delivered on Their Promise Of Creating 'Peace Of Mind' For Me And My Most Valued Clients..
“Over the last 5 years I have referred Storage Solutions Group to literally all of the clients I consult with for IT management. Currently, I outsource all of the network management and remote data backup for my most important client to Storage Solutions. This company is a $150M per year international organization that cannot tolerate downtime or the loss of mission critical data. Storage Solutions has been 100% responsive to any and all of my requests for services and information. Their disaster recovery planning has made my clients compliant with all the necessary regulatory and insurance entities. But most importantly, Storage Solutions Group has delivered on their promise of creating 'peace of mind' for me and my most valued clients. I would unequivocally recommend Storage Solution Group to any size business enterprise with IT needs that exceed their in-house expertise or budget." - Donald E. Jacobson, Ph.D., President - Celtis Communications, Inc.

Our Data Backup Acceptable Use Policy

Introduction
This acceptable use policy (the "Policy") defines acceptable practices for the use of Storage Solutions Group's services (the "Service"). By using the Service, you acknowledge that you and users that have gained access to the Service through your account ("Users") are responsible for compliance with the Policy. You are responsible for violations of this Policy by any User that accesses the Services through your account. While it is not our intent to control or monitor online experience or the content of online communications, we may edit or remove content that we deem to be in violation of the Policy or that we otherwise deem unlawful, harmful or offensive. The Policy applies to all aspects of the Service. "Storage Solutions Group" means Storage Solutions Group Communications, LLC, and all of its affiliates (including direct and indirect subsidiaries and parents). "Storage Solutions Group Network" includes, without limitation, Storage Solutions Group's constructed or leased transmission network, including all equipment, systems, facilities, services and products incorporated or used in such transmission network.

This Policy is designed to assist in protecting the Storage Solutions Group Network, the Service, our Users and the Internet community as a whole from improper and/or illegal activity over the Internet. In situations where data communications are carried across networks of other Internet Service Providers (ISPs), Users of the Storage Solutions Group Network must also conform to the applicable acceptable use policies of such other ISPs.

Rights of Storage Solutions Group
Suspension or Termination of Service If Users engage in conduct while using the Service that violates the Policy, or is otherwise illegal or improper, Storage Solutions Group reserves the right to suspend and/or terminate the Service or the User's access to the Service. Storage Solutions Group will generally attempt to notify you of any activity in violation of the Policy and request that the User cease such activity; however, in cases where the operation of the Storage Solutions Group Network is threatened or cases involving unsolicited commercial email/SPAM, mail relaying, alteration of your source IP address information, denial of service attacks, illegal activities, suspected fraud in connection with the use of Service, harassment or copyright infringement, we reserve the right to suspend or terminate your Service or the User's access to the Service without notification. In addition, we may take any other appropriate action against a User for violations of the Policy. Storage Solutions Group reserves the right to avail itself to the safe harbor provisions of the Digital Millennium Copyright Act. We do not make any promise, nor do we have any obligation, to monitor or police activity occurring using the Service and will have no liability to any party, including you, for any violation of the Policy.

Cooperation with Investigations
Storage Solutions Group will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity. Storage Solutions Group reserves the right to disclose customer information to the extent authorized by federal or state law. In those instances involving child pornography, Storage Solutions Group complies with all applicable federal and state laws including providing notice to the National Center for the Missing and Exploited Children or other designated agencies.

Modifications to Policy
Storage Solutions Group reserves the right to modify this Policy at any time without notice. We will attempt to notify our customer of any such modifications either via e-mail or by posting a revised version of the Policy on our Web site.

Filters
We reserve the right to install and use, or to have you install and use, any appropriate devices to prevent violations of this Policy, including devices designed to filter or terminate access to the Service.

Prohibited

Uses Illegal Activity
The Service shall not be used for any unlawful activities or in connection with any criminal or civil violation and the Services shall in all cases be used in compliance with applicable law. Use of the Service for transmission, distribution, retrieval, or storage of any information, data or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is prohibited. This includes, without limitation, the use or transmission of any data or material protected by copyright, trademark, trade secret, patent or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates export control laws, or is obscene, defamatory or otherwise unlawful.

Unauthorized Access/Interference
A User may not attempt to gain unauthorized access to, or attempt to interfere with or compromise the normal functioning, operation or security of, any portion of the Storage Solutions Group Network. A User may not use the Service to engage in any activities that may interfere with the ability of others to access or use the Service or the Internet. A User may not use the Service to monitor any data, information or communications on any network or system without authorization. A User may not attempt to gain unauthorized access to the user accounts or passwords of other Users.

Unsolicited Commercial Email/Spamming/Mailbombing
A User may not use the Service to transmit unsolicited commercial e-mail messages or deliberately send excessively large attachments to one recipient. Any unsolicited commercial e-mail messages or a series of unsolicited commercial e-mail messages or large attachments sent to one recipient is prohibited. In addition, "spamming" or "mailbombing" is prohibited. Use of the service of another provider to send unsolicited commercial email, spam or mailbombs, to promote a site hosted on or connected to the Storage Solutions Group Network, is similarly prohibited. Likewise, a User may not use the Service to collect responses from mass unsolicited e-mail messages.

Spoofing/Fraud
Users are prohibited from intentionally or negligently injecting false data into the Internet, for instance in the form of bad routing information (including but not limited to the announcing of networks owned by someone else or reserved by the Internet Assigned Numbers Authority) or incorrect DNS information.

A User may not attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than the User for purposes of deception. Any attempt to impersonate someone else by altering a source IP address information or by using forged headers or other identifying information is prohibited. Any attempt to fraudulently conceal, forge or otherwise falsify a User's identity in connection with use of the Service is prohibited.

USENET Postings
All postings to USENET groups must comply with that group's charter and other policies. Users are prohibited from cross posting to unrelated news groups or to any news groups where the post does not meet that group's charter. Continued posting of off-topic messages, including commercial messages (unless specifically invited) is prohibited. Disrupting newsgroups with materials, postings or activities that are (as determined by Storage Solutions Group in its sole discretion) frivolous, unlawful, obscene, threatening, abusive, libelous, hateful, excessive or repetitious, unless such materials or activities are expressly allowed or encouraged under the newsgroup's name, FAQ or charter.

Complaints
Storage Solutions Group receives complaints directly from Internet users, through Internet organizations and through other parties. Storage Solutions Group shall not be required to determine the validity of complaints received before taking action under this AUP. A complaint from the recipient of commercial email, whether received directly or through an anti-spamming organization, shall be evidence that the message was unsolicited. Storage Solutions Group has no obligation to forward the complaint to the User or to identify the complaining parties.

The following activities are also prohibited:

Intentionally transmitting files containing a computer virus or corrupted data.
If we have specified bandwidth limitations for your user account, use of the Service shall not be in excess of those limitations. If a User is accessing the Service via a dial-up connection, we may terminate the user session if the User is connected for more than 7 days in order to protect Storage Solutions Group Network resources and maintain Service availability for others.
Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization, or other methods to document use of Storage Solutions Group's services.
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to deliver unsolicited commercial email.
Any activity that disrupts, degrades, harms or threatens to harm the Storage Solutions Group Network or the Service.
Any use of another partyís electronic mail server to relay email without express permission from such other party is prohibited.
Any other inappropriate activity or abuse of the Service (as determined by us in our sole discretion), whether or not specifically listed in this Policy, may result in suspension or termination of the Userís access to or use of the Service.

This listing of prohibited activities is not exhaustive and Storage Solutions Group reserves the right to determine that any conduct that is or could be harmful to the Storage Solutions Group Network, Storage Solutions Groupís customers or Internet users is in violation of this Policy and to exercise any or all of the remedies contained in this Policy.

Responsibilities of Customers
Users are entirely responsible for maintaining the confidentiality of password and account information, as well as the security of their network. You agree immediately to notify Storage Solutions Group of any unauthorized use of your account or any other breach of security known to you. If you become aware of any violation of this Policy by any person, including Users that have accessed the Service through your account, you are required to notify us.

Impending Security Event Notification
All Users of the Storage Solutions Group Network are responsible for notifying Storage Solutions Group immediately if they become aware of an impending event that may negatively affect the Storage Solutions Group Network. This includes extortion threats that involve threat of ìdenial of serviceî attacks, unauthorized access, or other security events.

Configuration
All Users of the Storage Solutions Group Network are responsible for configuring their own systems to provide the maximum possible accountability. Storage Solutions Group shall not be liable for any damage caused by such system configurations regardless of whether such configurations have been authorized or requested by Storage Solutions Group. For example, Users should ensure there are clear "path" lines in news headers so that the originator of a post may be identified. Users should also configure their Mail Transport Agents (MTA) to authenticate (by look-up on the name or similar procedures) any system that connects to perform a mail exchange, and should generally present header data as clearly possible. As another example, users should maintain logs of dynamically assigned IP addresses. Users of the Storage Solutions Group Network are responsible for educating themselves and configuring their systems with at least basic security. Should systems at a User's site be violated, the user is responsible for reporting the violation and then fixing the exploited system.